Shyam Rao DeshpandeShyam.design
Enterprise PortalEmployee Experience

Orbit

Verizon Intranet Web Portal

Role
Product Designer
Tools
Figma · Dovetail · Miro
Orbit cover
01 — Problem

The friction we needed to solve.

Employees couldn't find policies, requests and tools spread across legacy intranets — productivity and trust suffered.

02 — Science Framework

Five lenses on a single product problem.

Each lens explores one dimension — history, geography, physics, chemistry, biology. Expand to read the working.

03 — Mathematics

Honest metrics.

Real numbers where I have them. Where validation is pending, I say so.

Research Participants
5
Usability Testing
5
Confidence Rating
4.5 / 5
Business Impact
Metric to be validated
Task Completion
Metric to be validated

Metrics marked “to be validated” are pending live measurement.

04 — Design Engineering

How the work came together.

  1. 01Research
  2. 02Journey Mapping
  3. 03Wireframes
  4. 04Information Architecture
  5. 05UI Exploration
  6. 06Design System
  7. 07Prototype
  8. 08Usability Testing
  9. 09Iteration
  10. 10Final Design
05 — STAR

Scan in 30 seconds.

situation

A fragmented intranet made everyday employee tasks slow and frustrating.

task

Reimagine discoverability, search and the top employee workflows.

action

Ran diary studies, rebuilt IA, designed personalised home, search and requests, partnered with engineering on rollout.

result

A single trusted portal that streamlined daily workflows for thousands of employees.

06 — Before & After

What changed for users.

Before
  • Siloed intranets
  • Poor search
  • No personalisation
After
  • Unified home
  • Smart search
  • Role-aware surfaces
07 — Final Screens

The shipped design.

Prototype walkthrough
Orbit — Orbit - Web Portal
Orbit - Web Portal
Prototype walkthrough
Orbit — Orbit - Web Portal
Orbit - Web Portal
Prototype walkthrough
Orbit — Orbit - Web Portal
Orbit - Web Portal
Orbit — Orbit - Web Portal
Orbit - Web Portal
Orbit — Orbit - Web Portal
Orbit - Web Portal
08 — Learnings

What I'd take into the next one.

What worked

Anchoring on real employee jobs-to-be-done kept scope honest in a huge surface area.

What I'd improve

Earlier executive alignment on IA would shorten rollout cycles.

Future opportunities

Layer in proactive nudges and integrations with HR systems.

Next steps

Want the long version of Orbit?

Happy to walk through process, decisions and trade-offs in detail — say hello and I'll send a deep-dive.

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