Shyam Rao DeshpandeShyam.design
AircraftMobile App

Skyde

Passenger Disruption Platform

Role
Product Designer
Tools
Figma · Maze · Notion
Skyde cover
01 — Problem

The friction we needed to solve.

When flights are cancelled or delayed, passengers face fragmented information, long support queues and high anxiety. Skyde needed a guided path through disruption.

02 — Science Framework

Five lenses on a single product problem.

Each lens explores one dimension — history, geography, physics, chemistry, biology. Expand to read the working.

03 — Mathematics

Honest metrics.

Real numbers where I have them. Where validation is pending, I say so.

Research Participants
5
Usability Testing
5
Confidence Rating
4.5 / 5
Business Impact
Metric to be validated
Task Completion
Metric to be validated

Metrics marked “to be validated” are pending live measurement.

04 — Design Engineering

How the work came together.

  1. 01Research
  2. 02Journey Mapping
  3. 03Wireframes
  4. 04Information Architecture
  5. 05UI Exploration
  6. 06Design System
  7. 07Prototype
  8. 08Usability Testing
  9. 09Iteration
  10. 10Final Design
05 — STAR

Scan in 30 seconds.

situation

Passengers facing disruption had no consistent guided experience across channels.

task

Design a unified mobile-first journey that informs, calms and resolves.

action

Ran 5 user interviews, mapped the emotional journey, prototyped 3 directions, validated with usability testing.

result

A guided disruption flow that reduced uncertainty in testing; confidence rating averaged 4.5 / 5.

06 — Before & After

What changed for users.

Before
  • Fragmented information
  • Generic call-center scripts
  • No proactive updates
After
  • One guided flow
  • Context-aware actions
  • Proactive status & options
07 — Final Screens

The shipped design.

Skyde — Skyde — Mobile App
Skyde — Mobile App
Skyde — Skyde — Mobile App
Skyde — Mobile App
Skyde — Skyde — Mobile App
Skyde — Mobile App
Prototype walkthrough
08 — Learnings

What I'd take into the next one.

What worked

Mapping the emotional arc first made every screen decision easier to defend.

What I'd improve

Earlier alignment with airline ops would unlock more realistic copy and edge cases.

Future opportunities

Extend into proactive notifications and partner-airline rebooking.

Next steps

Want the long version of Skyde?

Happy to walk through process, decisions and trade-offs in detail — say hello and I'll send a deep-dive.

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